myTuftsMed

Make an appointment, chat with a doctor, refill a prescription, view your records and test results, and more. myTuftsMed is a fast, flexible and secure way to manage your health—all in one place.
Get started with myTuftsMed
Consumer holding a smartphone showing the screen of the myTuftsMed app.

Your all-in-one health portal

myTuftsMed makes it easy to stay on top of your health. You can use it anytime, from anywhere, to take care of yourself and your family.

With myTuftsMed, you can:

  • Make an appointment
  • Schedule a virtual visit
  • Refill a prescription
  • See test results and messages from your care team
  • Grab an open spot if there’s a cancellation
  • Chat with a licensed clinician
  • Link and share your medical records
  • Schedule a mammogram at select locations
  • Use the symptom checker to figure out what kind of care you need
  • Pay your bill

Check out myTuftsMed

Need help with myTuftsMed?

If you’re having trouble logging in or using the portal, we’re here to help.

Call us at 617.636.5418 or toll-free at 855.422.7300
Monday through Friday from 7 am to 8 pm
Saturday from 9 am to 1 pm

Or email us anytime at mytuftsmed@tuftsmedicine.org.

We’ll help you get what you need—no stress, just support.
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Communication preferences + new text message number
Why is the number I get Tufts Medicine texts from changing? 

If you have already been receiving text messages from Tufts Medicine, the number you’ve been receiving messages from will be changing so we can better serve your communication needs with expanded texting options for communication updates related to your visits, myTuftsMed account, outstanding balances and care management.
What if I no longer want to receive texts from Tufts Medicine?

To opt out of recurring automated messages from Tufts Medicine, you can text “STOP” to 26024 at any time or control your opt-out status via your communication preferences within your myTuftsMed account. The myTuftsMed patient experience helpline staff can also help ensure your opt-in/opt-out status is set correctly and can be reached at 855.422.7300 (toll-free) or 617.636.5418 (local).
How to update your myTuftsMed communication preferences

In myTuftsMed, from the Menu navigate to Settings > Communication Preferences.

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Select the Subscribe button under the Text Message section.A screenshot of a computer Description automatically generated

Toggle On, Message subscription.

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How to enroll in Tufts Medicine text messaging via text

Text JOIN to 26024

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How to update and verify communication preferences in myTuftsMed

In myTuftsMed, from the Menu navigate to Settings > Communication Preferences.

  1. In the General section, verify notifications from Tufts Medicine are toggled on for your preferred method(s) of contact (email, text, phone or mail).

  2. To review which notifications will be delivered via a specific method of contact, expand the communication concept type(s) grouped under the Details section of this screen.

    For example: Appointments, messages, health and billing are each their own communication concept type. You can decide which method of contact is used for each communication scenario within a grouped communication type.

  3. Within the communication type expanded, select Advanced settings to review and update how you receive specific notifications within the grouped concept type.
  4. When finished with your preferences, select Save changes.

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  • For example: Within the expanded Appointments communication concept, you can choose to receive After Visit Summaries by either email, text or both. You can also choose to receive Appointment Confirmations via email, text, phone, or all three. If you only want to receive a certain communication via one communication method, make sure your preferred method is the only one toggled on.

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When finished with your preferences, select Save changes.
How to un-enroll from Tufts Medicine Texts Messages from myTuftsMed

In myTuftsMed, from the Menu navigate to Settings > Communication Preferences.

  1. In the General section, verify notifications from Tufts Medicine are toggled off for your preferred method(s) of contact (email, text, phone or mail).
  2. Then go to Manage your subscriptions.

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Toggle off, message subscription.

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How to un-enroll via text

You may also reply STOP via text message to ‘26024’ to cease all automated text messaging.

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